Privacy and Cookies

This privacy policy sets out how Laura’s Beau uses and protects any information you give Laura’s Beau when you use our website. Laura’s Beau are committed to ensuring your data is protected and so any data taken with your knowledge on our site will be acknowledged within our privacy policy for you to refer to and you can be assured it will only be used in accordance to this privacy policy.

From time to time, Laura’s Beau may change the policy by updating this page, so check back every so often to ensure you’re happy with any changes.

What information we need

Laura’s Beau is the controller of the data you give to us. Basic information might be taken within the site but is only done so with your knowledge and consent. This information may include your name and email address when opting in for email marketing – should you want to opt out of this at any time, there is the option to do so on every email sent. If you choose to opt out, your data is deleted and we do not retain any data. Your information is not shared with any third party and we will remove your data at any time if you withdraw your consent by either contacting us directly or opting out on our email marketing.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place extensive physical and electronic procedures to safeguard and secure the information we take online.

Buying online

When purchasing Laura’s Beau products online, we use a SagePay portal to take your details and card information to buy online. None of your details are stored with us and all your banking and personal details are stored on a secure platform with SagePay who extensively protect your personal details when shopping with Laura’s Beau online.

Keeping your information

We’ll hold on to your information in a secure online environment for as long as necessary to ensure your order has been fulfilled however, as stated, we have no access to your personal credit/debit card information which is kept in a secure environment  by SagePay. All we have access to is your contact name, address and email address – all of which we only use for fulfilling your order and kept incase of a return. If you give us permission to contact you for email marketing, your contact details will be kept indefinitely unless you withdraw your consent – in which case we will remove your details from our secure database and not contact you again.

Cookies and how we use them

Cookies are a small file which, with your permission is stored on your hard drive. Once you give consent to cookies, the file is added and the cookie helps analyse website traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual when it comes to your online experience. The web application then, can tailor its operations to your needs, likes and dislikes by gathering information and remembering your preferences for your online experience. We use traffic log cookies to identify which cookies are being used. This helps us to analyse our website data and improve our website to tailor it to customer needs and user experience on our website. We only ever use this information to statistical analysis purposes and afterwards this data is removed from the system.
In summary, cookies help us to provide you with a better user experience by enabling us to monitor which website pages you find useful and which you do not. Cookies in no way give us access to your computer or any of your information on that device – other than the information you choose to share with us. Many web browsers automatically accept cookies on your behalf, but you can usually modify your browser to decline cookies if you prefer or take the website on a case by case basis according to your wishes. This might, however, prevent you from taking the full advantage of your online experience with us.
We have listed below the main cookies we use and an explanation as to the cookies main purpose.

Cookie Name

Links to other websites

Our website may contain links to other websites of interest. It must be noted that if you do choose to leave our website via one of these links, we are not in control of any other website. We therefore cannot be held responsible for the protection and privacy of any information you give when visiting these sites and these sites are not included in Laura’s Beau’s privacy policy. You should exercise caution giving your details to any sites and review their privacy policy for the website in question.

Your personal information

You may choose to restrict the collection or use of your personal information in the following ways;
When you are asked to fill out a form on our website, including our check out process, there will always be a box which you can tick to give consent for us to contact you for marketing purposes. You have to manually click this to give your consent and we will only contact you once we’ve received your permission. If you do not give your permission, you will only be contacted on the details provided with regards to your order status – you will not receive marketing emails.
If you have previously given your consent to being contacted for marketing reasons, you may change your mind at any times by either contacting us directly or by unsubscribing on our email – which there is the option to do so at the bottom of each and every one of our email campaigns.

We do not sell, distribute or lease your personal information to third parties unless required by law to do so.
If you believe that any information that we hold is either incorrect or incomplete, you can contact us at any time and we will correct this for you.

Your rights

If at any point either now or in the future, you can request to see the information we process on you and have it corrected or deleted. We will never hold data without your permission and will remain transparent on details taken and stored. All of the information taken is stored in a secure online environment which can ensure your privacy and security when using our website.
If you choose to opt out on marketing, even if you’ve previously given your consent, you can revoke it at any time and we will update your preferences immediately.

How to contact us

We always want to hear from our customers about everything William Morris and this extends to your protection on our website! Let us know if you:

•  – Have any questions or feedback about this notice
•  – Would like us to stop using your information
•  – Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact us by calling 01937 588 011 or by email [email protected]

Or if you’d like to, you can write to us at:
Laura’s Beau Ltd Harrogate Business Centre, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER